Central Midlands Realty recognises the importance of protecting an individual’s privacy and is committed to complying with applicable privacy legislation which regulates the handling of personal information. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold.
Personal information is information or an opinion about an individual, whether recorded in a material form or not, who is reasonably identifiable from that information.
Collecting Personal Information
Central Midlands Realty will be fair and open about the way we collect information about you and what we intend to do with the information.
Central Midlands Realty may collect and hold personal information about you such as your name, business name, address, telephone number, email, change of address and telephone information and any other information you may voluntarily provide to us.
Using Personal Information
Central Midlands Realty only collects, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by an Australian law or court or tribunal order.
We may use personal information we collect about you for a number of purposes including:
• to tell you about other products and services that may be of interest to you;
• to learn more about your level of satisfaction and your expectations of us;
• for other purposes to which you have consented; and
• as required or permitted by relevant laws and regulations.
Generally, we may use your personal information for the purposes for which we collected it and for related purposes which would be reasonably expected by you. If you do not provide your personal information, Central Midlands Realty is less able to perform the above functions.
Disclosing Personal Information
Central Midlands Realty will not disclose your personal information to any third parties either in Australia or overseas.
We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which it was collected. If you do not consent to Central Midlands Realty collecting, using and/or disclosing your personal information, this may affect Central Midlands Realty’s ability to deliver and improve its products and services.
Marketing and Privacy
Central Midlands Realty may send marketing materials to its customers and other people who have provided us with personal information from time to time about products and services offered by Central Midlands Realty and its affiliates. If you do not wish to receive marketing materials from Central Midlands Realty or its affiliates, please complete the opt-out provision on the marketing information sent to you and return it to Central Midlands Realty (or contact Central Midlands Realty on (08) 9653 1580 or at firstname.lastname@example.org).
Central Midlands Realty will note your request and respect your wish not to receive any marketing materials. If you choose not to receive any marketing materials from Central Midlands Realty, you may miss out on special product and service offerings and opportunities.
Protecting Personal Information
Central Midlands Realty will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorised access, modification and disclosure. Only properly authorised people who have a need to access personal information to perform their job will be able to see or use that information.
Personal information will be de-identified or destroyed when it is no longer required such that it cannot be re-identified at a later date. The de-identification and destruction process will be in accordance with the guidelines of the Information Commissioner.
Accessing and Requesting Correction of Personal Information
We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under the privacy legislation, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your personal information we will tell you why.
If you wish to obtain access to and/or correct your personal information held by Central Midlands Realty, please contact us on (08) 9653 1580 or email us at
Central Midlands Realty will provide written acknowledgement of receiving your request for access within 7 days of receipt. Unless it does not agree to your request for access to personal information, in most cases Central Midlands Realty will provide you with access within 30 days of receipt of your request. If you request corrections to your personal information and Central Midlands Realty agrees with your request, these changes will be made as soon as practicable. If Central Midlands Realty does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you remain dissatisfied you may also complain to the Information Commissioner (at www.oaic.gov.au).
Resolving your Concerns
If you have a complaint regarding Central Midlands Realty's management of your personal information, please prepare your complaint in writing and email it to us at
Central Midlands Realty will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.